Your order
Five short steps. Nothing is charged until you reach the last one.
- 1. Product
- 2. Travel
- 3. Travellers
- 4. Contact
- 5. Review
What we collect, and why
- Your full name as printed in your passport
- The airline and the hotel put this on the reservation. It has to match your passport exactly or the booking is not usable for your application.
- The names of anyone travelling with you, as printed in their passports
- Each traveller has to be named on the booking for the same reason.
- Your email address
- To send you the order confirmation and the completed documents, and to reply if we need to ask you something about the booking.
- Your phone number
- So we can reach you quickly if something about your booking needs a decision before we can complete it.
- Your travel cities and dates
- These are what we book. Without them there is nothing to reserve.
Who else sees this
We share the traveller names and the travel cities and dates with the booking partner who places the reservation for us. They cannot make the booking without them. We do not share your email address or phone number with them, and we do not share any of it with anyone else.
How long we keep it
We erase your personal details 180 days after your order is completed or cancelled. We keep the payment record, which does not contain your passport name, for as long as tax law requires. We will email you at least 48 hours before we erase anything.
Withdrawing your consent
You can withdraw it at any time, as easily as you gave it: email grievance@visareserve.com with your order number and we will stop using your data and erase it. If you withdraw before we have made the booking, we refund you in full. If you withdraw after, we cannot undo a reservation that has already been made in your name, but we will erase everything we hold.
Your rights
You can ask us for a copy of everything we hold about you, ask us to correct it, or ask us to erase it. Email grievance@visareserve.com from the address on your order. You can also nominate someone else to exercise these rights on your behalf. We aim to respond within 7 days.
If you are not happy with how we handle it
Tell us first at grievance@visareserve.com and we will try to put it right. If we do not, you can complain to the Data Protection Board of India, which you can do without going through us.
Notice version 2026-09-11