Refund policy

• we cannot deliver by the time we promised. We aim to have your documents with you within 6 working hours; the exact deliver-by time for your order is in your confirmation email and on your order page. If we miss it, ask and we refund in full.
• we cannot make the booking at all. If our partner cannot place the reservation for your dates, there is nothing to sell you and we refund without being asked.
• you cancel before we start fulfilment. Up to the point where we ask the partner to make the booking, nothing has cost us anything and you get everything back.

Once we have delivered the documents, the booking has been made and it cost us money to make. The fee covers that work and it is not refundable from that point.

The reservations themselves are a separate matter: the hotel booking is on a free-cancellation rate and we cancel it before its deadline, so you are not charged for the room. The airline reservation lapses on its own. Neither leaves you owing anybody anything.

If a document is wrong because we made the mistake — a misspelled name we were given correctly, the wrong dates, the wrong city — we reissue it corrected at no charge. Tell us and we will do it; you do not have to ask for a refund instead.

If the details were wrong because of what was entered on the order form, we will still help, but a new booking has a new cost and we may have to charge for it.

We sell a real booking and the documentation for it. We have no involvement in any visa decision and make no representation about what a consulate will do with your application. A refusal does not mean the booking was not made, and it is not something we can refund.

Email hello@visareserve.com with your order number. You do not need a reason, though it helps us fix things.

We initiate approved refunds within 2 working days. After that it is with your bank, and banks usually take a further 5–7 working days to show the money.

We email you twice: once when we have asked our payment provider for the refund, and again when the provider confirms the money has actually been released. We will not tell you your money is back until it is.