Terms of service

We make a real travel reservation in your name, through our booking partner, and send you the confirmation for it. Depending on what you order, that is:

• a hotel reservation on a free-cancellation rate, and/or
• an unticketed airline reservation — a held booking with a PNR, made through an IATA-accredited partner.

Both are genuine bookings held in the supplier's own system. Each carries the supplier's own reference, and you can look that reference up with the airline or the hotel yourself. We would rather you did.

We do not sell an airline ticket. An unticketed reservation is a held booking, not a purchased seat. It cannot be used to board an aircraft and it has no value as travel.

We do not sell a hotel stay. The reservation is made on a refundable rate and we cancel it before its free-cancellation deadline unless you tell us otherwise. Nobody has paid for a room.

We do not sell a visa, and we do not sell an outcome. We have no involvement in any visa decision. We make no representation about what any consulate or embassy will do with your application. Whether these documents suit it, and whether they are needed at all, is a matter between you and the authority you are applying to.

The airline reservation is held for 24 to 48 hours from when the booking is made, depending on the airline, then lapses on its own. Plan on the shorter end of that range: the longer one depends on the carrier and is not something we can promise you. We give you the exact expiry for your own booking when we send the documents.

We do not re-book the same segment to extend it, and we cannot renew a reservation that has lapsed. Order close to when you intend to submit your application. If a hold runs out before you use it, the options are a new order or the refund policy.

We cancel the hotel reservation before its free-cancellation deadline, so you are not charged for it. We tell you that date too. If you would rather keep the booking and actually stay, tell us before the deadline and we will leave it in place — from that point it is an ordinary hotel booking between you and the hotel.

Neither reservation can be used to travel or to stay. They are documentation of a real booking, and that is all.

Every traveller's name must match their passport exactly. Airlines and hotels hold bookings against the name given, and a booking in the wrong name is not usable for your application.

You are responsible for the details you enter: names, dates, cities and the contact address we send the documents to. We book what you tell us to book. If you notice a mistake, tell us before we fulfil the order and we will correct it at no charge; if the mistake was ours, see the refund policy.

We aim to have your documents with you within 6 working hours of payment. Our working hours are 9 am – 9 pm IST, every day.

Working hours are 9 am – 9 pm IST, so an order paid at 8 pm is delivered by 2 pm the next day.

If we cannot deliver within that time, or cannot make the booking at all, you get a full refund — see the refund policy.

Prices are shown inclusive and nothing is added at checkout. Payment is taken through Razorpay; we never see or store your card details.

What we collect, who we share it with and how long we keep it are set out in the privacy policy. In short: passport names go to the booking partner because the booking cannot be made without them, everything is encrypted while we hold it, and it is erased once the purpose it was collected for has been served.

Email hello@visareserve.com with your order number and we will put it right or refund you. For anything about your personal data, the grievance officer is named in the privacy policy.

Our liability for any order is limited to the amount you paid for that order. We are not liable for a visa decision, for travel you did not book, or for a reservation lapsing after we told you when it would.